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All UNIQLO items, ordered to you

This in-store service lets you shop for all styles on our online store if they are unavailable in your local store.

USE THIS SERVICE WHEN YOU’RE SHOPPING IN STORE IN THE FOLLOWING SITUATIONS:

Use this service when you’re shopping in store in the following situations:

HOW TO USE THIS SERVICE

  • 01

    ASK A MEMBER OF OUR STORE TEAM, WHO WILL BE HAPPY TO HELP

    Ask a member of our store team, who will be happy to help

    If you can’t find what you want in store, a member of our store team can help you look for it. Just approach the nearest store team member.

  • 02

    SEARCH FOR THE PRODUCT YOU WANT

    Search for the product you want

    Our store team will quickly search for the product you want using the in-store device.

  • 03

    PAYMENT

    Payment

    When you find what you’re looking for, you can create an online account and pay for it via "Pay In Store" with your credit card or any of our other online payment options.

  • 04

    GET YOUR PRODUCT

    Get your product

    If you select “Click & Collect” at a UNIQLO store, you can pick up your parcel in store free of charge, even for a single item. Please allow 2 - 10 business days for your parcel to be ready for collection.

    You can also enjoy free shipping to your home on online purchases worth $75 and above.

Note: Delivery charges may apply, depending on the purchase amount.

Note: Does not apply to all products.

Note: We will help you purchase products from the UNIQLO online store, using the in-store device or your own device.

Note: This is not the same as the conventional way of ordering in stock from another store.

FAQ

PAY AT A UNIQLO STORE

With the "Pay In Store" payment option,you could check out online without having to key in your Credit Card details online.You can pay by credit card only, cash is not accepted.

  • Note: Some payment methods may not be accepted at all stores.
  • Note: You must pay in-store withoutin one hour of placing the order.If payment is not confirmed, your order will be canceled.
  • Note: You cannot pay at the UNIQLO store when collecting your order.
  • Note: The product price applied will be the price displayed in the UNIQLO online store when the order is completed. If the product price is different when the product is delivered, the new price will not be applied.

PAY ONLINE

We accept PayPal, VISA, MasterCard and American Express. A pre-authorisation amount will be pending once the order has been placed and your card/account will be charged once we ship your order from our warehouse.

Home Delivery
Melbourne: 2-4 Business days
Sydney,Canberra,Brisbane,Adelaide: 4-5 Business days
Perth: 6-8 Business days
County or Regional Areas: 7-10 business days(remote areas may take longer)


Click & Collect
The expected delivery timeframes for your Click & Collect order to be available in store are as follows:
2-4 business days – VIC
3-6 business days – NSW, SA and QLD
7-10 business days – WA
When your order is ready for collection, you will receive an email notification that you will need to present when you collect your order in store.
Click & Collect
Once the order arrives in store you will have 14 days to collect your order. If your order is not collected in time it will expire and our team will process a full refund back to your original payment method.