This in-store service lets you shop for all styles in our online store and have them ordered for you, even if they are unavailable in stores.
USE THIS SERVICE WHEN YOU’RE SHOPPING IN STORE IN THE FOLLOWING SITUATIONS:
- When you can’t find the product you want in-store
- When the product you want isn’t available in your size in-store
- When you want a product in a size only available online (large and small sizes)
- When you want an online-exclusive product
- When you want a product from one of our exclusive collaborations
- When you want a product that’s only available in selected stores
HOW TO USE THIS SERVICE
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1
ASK A MEMBER OF OUR STORE TEAM, WHO WILL BE HAPPY TO HELP
If you can’t find what you want in-store, a member of our store team will look for it. Just speak to the nearest staff member.
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2
SEARCH FOR THE PRODUCT YOU WANT
Our store team will quickly search for the product you want using an in-store device.
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3
PAYMENT
When you find what you’re looking for, pay for it in-store or through your phone.
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4
GET YOUR PRODUCT
If you select “Pick up in store,” you can pick up your products in-store after they are delivered within 3-5 business days, free of charge. If you have the UNIQLO app, you can also select home delivery.
Note: Delivery charges may apply, depending on the purchase amount.
Note: Does not apply to all products.
Note: We will help you purchase products from the UNIQLO online store using your own device.
FAQ
You can pay by credit card.
- Note: Some payment methods may not be accepted at all stores.
- Note: You must pay in-store within one hour of placing the order. If payment is not confirmed, your order will be canceled.
- Note: You cannot pay at the UNIQLO store when collecting your order.
- Note: The product price applied will be the price displayed in the UNIQLO online store when the order is completed. If the product price is different when the product is delivered, the new price will not be applied.
- Note: If you want to pay using your own device, you can use the payment methods listed here.
- HOME DELIVERY
- 3 to 7 business days after ordering
- IN STORE PICKUP
- 3 to 5 business days after ordering
- IN STORE PICK UP
- 7 days after the product arrives at the store
- Note: For details, please see the “Product Arrival Notification Email” and “Purchase History > Order Details” page.
- Note: If the product is not collected within this time, your order will be cancelled without contacting you. For details, please refer to “Orders that have exceeded the collection deadline.”
Download the UNIQLO app here
